WPJ Heating’s 15-Year Success with Commusoft: A Testimonial
February 26, 2025 | Read: 8 minutes
When it comes to running a successful plumbing and heating business, WPJ Heating embodies exactly what can be achieved with the right tools and strategies…
For over 15 years, this Battersea-based company has partnered with Commusoft, leveraging our cutting-edge software to simplify operations, improve efficiency, and grow their business.
Here, we explore more about WPJ’s story and share some of the reasons their owners – Will Hawksley and PJ Luard – gave as to why Commusoft remains their trusted platform and how it helped transform their operations, from front to back.
Who Is WPJ Heating?
WPJ Heating is a residential plumbing and heating business with a stellar reputation that operates across South London. With a fleet of 16 vans and a team of 30 staff members, they’ve built a profitable and scalable business that is focused on delivering exceptional service and efficiency for their customers.
While the key to their outstanding growth is no doubt down to their commitment to excellence (clear from their reviews), another significant factor was their early decision to adopt technology to streamline their operations.
That’s where Commusoft came in.
Before Commusoft: The Challenges
Even for a growing business like WPJ Heating, juggling administrative tasks and field operations comes with significant challenges.
Before implementing Commusoft, WPJ faced inefficiencies in several areas:
- Job Management: Keeping track of job schedules and coordinating between the office and engineers often created confusion. Missed appointments and poorly organised schedules slowed daily operations.
- Admin Inefficiencies: Tasks such as invoicing, debt chasing and managing customer communication were time-consuming and disorganised. This slowed cash flow and impacted productivity.
- Customer Communication: Rapid response to customer queries and issues was difficult, and the lack of seamless communication tools hurt customer satisfaction and retention.
These challenges are common pain points for growing service businesses, no matter where they’re based, but WPJ Heating realised that without a solution, operational inefficiencies could stifle their potential and inhibit their growth.
Implementing Commusoft: A Game-Changer for WPJ Heating
When WPJ Heating partnered with Commusoft, it wasn’t just about buying software; it was about redefining the way they worked.
From day one, Commusoft delivered essential tools tailored to the needs of service businesses. During the early years, they worked closely with Commusoft’s founder: Jason Morjaria, who provided training and support to help WPJ make the most of the tools.
Their knowledge and insight also greatly informed how Commusoft developed additional tools and features, so that the team could ensure the product grew to work with the business, and others like it.
When we met WPJ in January of 2025, they mentioned the following tools have been a massive help to the day-to-day management of their business:
- Job Dashboard and Diary Management: Centralised job scheduling software that ensures engineers have clear visibility of their tasks and reduces missed or delayed jobs.
- Mobile App: Access to real-time updates and job information, empowering engineers to stay productive on the field—even offline with the field service engineer app.
- Reporting Tools: Intuitive reporting software features that provided detailed insights into completed jobs and outstanding tasks.
- Service Reminders: This tool provides an automated solution that ensures customers are notified about yearly services without requiring manual follow-ups. Service reminders are a great way for businesses to secure easy wins that can have a collective financial impact.
- Automated Debt Chasing and Payment Options: Invoicing software means that debt-chasing is easier than ever, with a reminder system and payment integrations that can prompt customer payments and improved cash flow.
The Benefits of Using Commusoft
Their relationship with Commusoft started small, but the impact was huge and over time, the software’s evolving features have continued to meet WPJ’s growing needs.
With these tools to hand, it means that even fifteen years on, WPJ Heating continues to grow and Commusoft has been a key enabler of their success.
Let’s take a closer look at the tangible benefits Will and PJ have experienced:
1. Boosted Efficiency and Time Savings
Admin processes that used to take hours are now completed in minutes. The diary management tool gives WPJ a 360-degree view of scheduling, ensuring jobs are efficiently organised and communication flows seamlessly between teams.
2. Enhanced Cash Flow
The automated invoicing and debt-chasing features have revolutionised WPJ’s cash flow.
PJ notes: “It was incredible. Time to pay has sped up. Cash flow has vastly improved. It’s brilliant.”
3. Centralised Data
With job histories, customer interactions, and invoices all in one place, WPJ never has to hunt for information.
The result?
Streamlined processes that save time and reduce frustrations.
4. Improved Scalability
Commusoft’s flexible tools enable WPJ to make data-driven decisions and confidently scale their business.
Whether they’re adding vans, engineers, or new customers, the software supports their growth without skipping a beat.
“You can work out how many office members you need per van on the road. You know what the magic ratio is to keep everyone happy.”
5. Enhanced Organisation and Customer Experience
Automated service reminders and a customer portal have significantly boosted WPJ’s customer satisfaction.
Clients appreciate the transparency and streamlined experience, which has helped WPJ build lasting relationships.
Testimonials from WPJ Heating Staff
Commusoft has become an integral part of WPJ Heating’s daily operations, supported by positive feedback from the team who use it most. Will and PJ know first hand how it’s impacted their business, and it’s fantastic to hear that they see it impacting their staff, too:
“It’s transformed their lives,” says PJ.
One of these employees is Shaker, Operations Manager, who’s been with WPJ almost as long as he’s been with Commusoft: over 14 years. He’s a huge advocate for the software, deep diving into its many functionalities and using it on a daily basis to communication with the wider team.
“We all love Commusoft because it’s a one-stop solution for everything we do here. Everyone is on the same page and we can maintain open communication […] there’s no lack of information.”
There’s also Harry, Admin Manager who uses Commusoft daily to communicate with customers and engineers alike:
“I use the reporting tool on Commusoft, which is fantastic. Definitely my favourite feature. It keeps me organised and it’s an easy way to track which services have been done, which people have been contacted.”
With almost their entire team using Commusoft, it means no one missed out on important information. Data is a tap away, whether it’s on mobile or sat at a desktop.
Everything in One Place and Scalability
One of the key strengths of Commusoft is its ability to centralise all operational aspects, something Will loves in particular.
“The overarching thing is that it just helps in every aspect, all of the piecing together. Every aspect of every job we do is all there on Commusoft.”
From job scheduling and payment processing to client communication and reporting, everything can be accessed and managed from one place.
This not only saves invaluable time but also eliminates the clutter and confusion of switching between multiple platforms.
Additionally, Commusoft’s scalability is unmatched. Whether you’re a small business or a growing enterprise, Commusoft adapts to your needs, supporting growth without compromising functionality or performance.
It’s a solution designed to grow alongside your company.
Commusoft’s Continuous Innovation
Commusoft doesn’t rest on its laurels; it’s a platform committed to continuous improvement.
The team behind Commusoft actively develops new features and functions (something showcased in 2024’s Connect & Preview event in London), ensuring the software stays ahead of the curve and meets the evolving needs of its clients.
It’s something Will and PJ have seen for themselves:
“The product has kept evolving and, allows us more functionality as the world moves forward as well. It’s allowed us to progress.”
The availability of resources such as the Help Centre and evolving Academy, which gives users online training videos, empowers users to make the most of the platform’s capabilities.
These tools ensure that every team member, regardless of their technical expertise, can learn and utilise Commusoft effectively and at their convenience.
Looking to the Future
It’s clear that Will and PJ have built an incredible company and made use of not just the people who they work with, but the tools available to them to help transform their buisness.
It’s brilliant to see the impact that Commusoft has had, helping them to grow their business, enhance efficiency, improve communication, and simplify complex processes.
For businesses seeking a reliable, scalable, and innovative solution, Commusoft comes highly recommended, providing innovation that more businesses in the field service industry need!
“If you haven’t used [Commusoft], use it!”
As PJ puts it, adopting Commusoft won’t just improve your processes – it will transform your entire business. Don’t wait to make a decision that could drive your business forward—Commusoft is the solution you need.
Our software offers a comprehensive solution for plumbing, heating, and electrical businesses looking to elevate their operations. With its intuitive tools, seamless adaptability, and proven ability to drive growth, it stands as a game-changer in the industry.
You can learn more about WPJ Heating by checking out their dedicated Testimonial Page on our website, or by watching their Testimonial Playlist on YouTube.
However, if you’d like to learn more about Commusoft for yourself get in touch with our team by clicking the banner below:
