C. Anderson & Sons Testimonial

"Without Commusoft, we wouldn't have been able to grow to as big as we are. It's amazing."

In April 2025, we visited CS Heating & Plumbing, based out in Ramsgate. They’ve been around for about 16 years and since 2011, have been using Commusoft to help run their business.

While Calvin Smith, Director at CS Heating, began his career using traditional methods like paper diaries to run his business, he quickly saw the need to embrace technology.

By going down that route, Calvin and his wife were able to rapidly evolve and grow their business.

They embraced digital transformation and adopted Commusoft, and it’s clear to see the incredible growth has that’s impacted themselves, their employees, and their customers.

Below, you can learn all about their journey with software, so let’s dive right in:

Before Commusoft: The Challenges of a Paper-Based System

Before integrating Commusoft, CS Heating & Plumbing, like many plumbing and heating businesses, relied heavily on manual processes.

Calvin Smith, Director at CS Heating, recalls the early days of working with a paper diary to help him keep track of jobs, and wearing a headset to make sure he could answer calls, even whilst out on a job.

A chance encounter with a friend, though, gave Calvin the inspiration and motivation to go digital and seek out tools that would save him from a lot of extra admin.

It meant that he was able to see jobs on his phone and respond to customers remotely; this made it so much easier to avoid missing jobs and keep himself on track.

Since adopting Commusoft, Calvin has been able to grow beyond where they began, as a husband and wife team working in their conservatory.

They have a large fleet of vans and employ 25 people, carrying out a mixture of domestic and commercial-scale work.

Reflecting on the growth of CS Heating, Calvin says that:

“Without Commusoft, I wouldn’t have been able to grow as big as we are. I thought it would be me and three guys, and it probably would be if I was still using my written diary.”

This dependence on paper records presented significant hurdles, including inefficiencies in job scheduling, lack of real-time field updates, and a more sluggish customer service process.

This meant it was all to easy to lose track of who owed money and delivering on the promise of a high-quality service, something that motivates Calvin to this day:

“I founded CS Heating on some very basic principles of: never lying to customers, turning up on time every time, and answering the phone. It sounds very basic, but as a plumbing and heating company, that’s a USP. “

Since adopting Commusoft, delivering on those principles has been easier than ever, not just for Calvin, but for any employee on his team.

They have access to an all-in-one platform that provides them with essential data that can help them deliver excellent customer service.

Without a centralised system, Calvin says they simply wouldn’t be able to manage their workload.

Instead, with software, it’s like having double the amount of office staff, but half of it’s a software system.

This means one team member can complete more work, with less difficulty. Engineers in the field face don’t face difficulties like accessing job information in the field, either and everyone can easily keep track of appointments which leading to more efficient job management.

All in all, there’s a cumulative, positive impact on customer satisfaction and this helps boost the company’s growth potential, too.

The Turning Point: Implementing Commusoft

The decision to implement Commusoft marked a pivotal turn in CS Heating’s operational strategy and since 2011, Calvin has seen his company transform.

Commusoft’s wide array of features enabled CS Heating & Plumbing to address their pain points effectively and efficiently, meaning the principles that Calvin mentioned above can be acted upon and delivered, every day.

Automation features within Commusoft transformed how CS Heating handled routine tasks. Processes that once required significant time investment became streamlined, freeing up the team to focus on more critical tasks and strategic initiatives.

Innovation hasn’t stopped there.

More recently, Commusoft launched the Job Dashboard which gives the entire team the ability to easily manage and monitor all active, planned, and completed jobs from a single interface.

Paul Deadmon, Operations Manager at CS Heating, spoke highly of this new addition, saying the dashboard has been a gamechanger.

“It’s a new release, but probably one of the best you’ve ever done. It’s one of the two features we could not do without.”

This dashboard became a cornerstone for both office staff and field engineers, ensuring everyone is on the same page, see what they need to see, and ultimately, it reduces the likelihood of errors.

New Era of Customer Service and Team Efficiency

One of the most profound impacts of adopting Commusoft was the enhancement of customer service. Both Calvin Paul spoke of how much good customer service means to them, and Commusoft helps support that drive.

“Commusoft is all about the customer journey, and that’s what we pride ourselves on,” says Paul.

With instant access to customer histories, timely updates from field engineers, and automated reminders and follow-ups, CS Heating improved their customer interactions significantly.

Customers now enjoy a seamless experience, which in turn bolsters customer loyalty and referrals.

A Future Powered by Commusoft

Today, CS Heating & Plumbing’s success stands as a testament to the power of digital transformation.

When we visited, they were in the middle of upgrading to a new office and expanding their fleet of vans (including those powered on renewable energy), and with awards decorating their walls, it was easy to see the genuinely positive impact they’ve had on their industry and their customers.

All in all, Calvin says that it’s:

“because of Commusoft, because of using a CRM, that I’ve been able to expand the business.”

with Paul elaborating by saying that:

“Without the system, I don’t think we would be where we are. It’s all the little implementations that we make on the system: It just makes us better.”

There’s no doubt that it’s the graft and determination of their leadership and staff that has got them to where they are, but helped along by using the right tools to overcome inefficiencies that would have otherwise got in their way.

The future of CS Heatign & Plumbing is right indeed and as they look to the future, Commusoft is excited to work with them in a partnership that will help their success and growth continue.

By sharing their experience, CS Heating hopes to inspire other businesses facing similar challenge.

If you’re considering how how a digital tool like Commusoft can unlock new opportunities and drive sustainable growth for you business, don’t hesitate: reach out below!

Watch Calvin and Paul’s full Testimonial on Youtube, too.

Calvin Smith
Director

"Commusoft was a key component of our growth. Definitely. Because all of a sudden we had data, we could approach things in a different way."

When we first connected with Premier Heating Solutions back in 2020, they were thriving. At the time, they’d grown to hire just over 15 employees and upgraded to manage operations under Commusoft’s Customer Journey Plan. 

Fast forward to 2025 and the company has more than doubled its workforce to over 30 employees and is on the path to achieve staggering revenue growth—up from £1 million to a projected £5 million.

With even greater plans on the horizon, it was inspiring to hear how Phil Mulvenna, their MD, and the rest of the team at PHS are continuing to shape their growth with Commusoft playing a significant role in their ongoing success.

With Commusoft as their operational hub, Premier Heating Solutions have been able unlock new levels of efficiency, profitability, and scalability. 

From improving cash flow with seamless invoicing software, to streamlining parts management with the advanced warehouse app, their story is a powerful example of innovation, determination, and adapting to go beyond the norms that are holding back other businesses within the industry.

Harnessing the Power of Data for Growth

Premier Heating Solutions Ltd have been operating out of the Reading area since 2015 and using Commusoft since 2017.

Phil explained that before using Commusoft, their team were managing just three or four engineers and booking approximately 100 jobs per month. They managed the team through paper diaries and a T-card system, but this strategy was prone to errors, delays, and despite the team’s successes, inevitably led to a lot of missed opportunities.

It became clear that if they wanted to achieve their lofty goals, they’d need something smarter.

Their search for just such a tool led them to Commusoft, and with our software backing their daily operations, they quickly found there were many benefits to having a centralised system that connected their office teams, field engineers, and streamlined customer interactions. 

Instead of managing only 100 jobs a month, they quickly scaled to 400; and this number has continued to climb with minimal added impact to their admin team. It’s a scalable solution: 

“While we had to double our workforce, we didn’t have to quadruple it [to match]. So the features Commusoft offers us has allowed us to significantly grow and take our business to the next level.”

Tools like real-time job tracking and detailed financial management mean they’re better equipped to act decisively, not chase their tails, and instead pursue growth that’s helped them outpace local competition. 

And instead of being like a lot of other field service businesses, who may be used to putting out fires as they come up, having Commusoft as a tool:

“Allows [us] to be reactive; it’s hugely important. We’ve become almost immune to that issue we were dealing with all the time.” – Phil Mulvenna, MD.

With data at their fingertips, the team can plan ahead, anticipate issues, and better prevent  problems that might have once caused set backs.

Reducing Material Costs and Driving Efficiency

Across all aspects of their business, Premier Heating Solutions have been relentless about improving both service delivery and cutting operational costs. 

Their investment in Commusoft’s parts and stock management features, including use of the warehouse app, have slashed material costs from 40% down to around 25%. 

Using Commusoft parts management is the reason PHS were able to begin buying parts wholesale.

By bulk purchasing and meticulously tracking inventory across vans and stock locations, they’ve not only saved money, but created a system that their team can rely on. 

“It’s a really, really, powerful tool, and you could argue it does the job of a warehouse manager.”

Now, if a part is needed, it’s available almost immediately or can be quickly ordered, ensuring jobs get completed on time, more consistently.

“Our parts management is huge,” shared Phil. “Between our warehouse feature and coordination with engineers, Commusoft’s functionality is absolutely pivotal to what we do every day.”

SLAs Support Customer Service

Service Level Agreements (SLAs) are a pillar of a commitment to offering quality customer service. Phil explains, “as we’ve grown, SLAs have become far more important to our business”.

Premier Heating Solutions uses SLAs in two capacities. The first is through a Tiered Membership program in which customers are offered same-day service. The other is for a time limit on return appointments.

Phil details how Commusoft aids this process:

“SLAs are really important for our business; they help us track the service we offer. If the SLA isn’t met, I will get a notification, or my manager will get a notification, and we can look at why that happened, and be on top of the situation before it escalates”.

Ultimately, it’s their dedication to customers that’s contributed to the company’s growth:

“If you’re able to deliver a service, and meet the promises that you’re making to your customers, it helps you scale up further.”

It isn’t just about saving money; operational improvements translate directly into better customer service. 

“We believe in putting the customer at the forefront of everything that we do, and customer service is absolutely key. Working with Commusoft has allowed us to refocus on that.”

In 2025, it’s clear this is still a huge part of their ambition as a company.

1000’s of positive reviews speaks volumes for how their customers react to the services provided and which Commusoft supports from behind the scenes.

Enhanced Scheduling, Visibility, and Customer Experience

For instance, Commusoft’s job scheduling software analyses driving timing and distance for engineers against newly booked appointments, making suggestions to office staff for the most efficient routing and scheduling.

Phil states:

“We can pop in a postcode, and it tells us where our nearest engineer is on a specific day…we can get our travel time down to 10 or 15 minutes in between jobs. And that really helps us in a reactive sense, making sure we’ve got the person closest to that job who’s being booked to carry out the work”.

It’s features like this that really impact customer interactions and the impact engineers have, every day.

As well as catching up with Phil, we also spoke with Premier Heating’s Operational Director, Rebecca Wise, who noted how integral she found Commusoft to help manage her day-to-day workflows. 

Rebecca highlighted how their engineers use Commusoft to plan and execute jobs, all without needing to juggle extra paperwork and without the risk of missing additional instructions. 

“All of the information for a job is in one place and that makes it a really, really invaluable tool for the whole team. It saves a huge amount of time.”

Whether it’s managing complex scheduling, creating insightful reports on job profitability, or ensuring seamless communication with customers, Commusoft is the backbone of their operations.

Onboarding engineers is easy, too, with new staff getting to grips with Commusoft’s platform thanks to our new Training Academy and updated Help Centre that are readily available for all users.

Premier Heating’s Key Milestones, Achieved with Help from Commusoft

There have been many other benefits, including a remarkable improvement  in their payment cycle.

Connor Eccott, Finance Manager, told us that their average time-to-pay has dropped to just two days, thanks in part to the integrated payment tools they use. Stripe and GoCardless integrate directly with Commusoft, giving customers a simple, secure gateway to pay quickly. 

Commusoft’s automated invoicing software has meant “we’re able to automate the whole process, generate an invoice based on the settings we put into Commusoft, allocate parts to the job… and sends it out to the customer.”

Office staff can quickly send accurate invoices and concentrate on growing their business, it boosts the company’s cash flow and significantly reduces admin frustrations for their finance team and customers alike.

“Every single piece of the puzzle only operates as streamlined as it does because Commusoft’s at the heart of it” says Connor.

Additional Achievements and Milestones for Premier Heating Solutions:

1. Employee Growth: From 15+ in 2020 to a team of 30+ in 2025.
2. Revenue Growth: Scaling from £1.5 million to a projected £5 million (and growing).
3. Operational Efficiency: Reduction in material costs by over 15% through advanced inventory and parts management, pushing six-figure savings.
4. Faster Payments: Payment times have dropped to an average of 2 days.
5. Data-Centric Reporting: Increased transparency with communications, job management, and detailed reporting.

Watch their full testimonial playlist on YouTube to learn more!

How Premier Heating are Looking Ahead

Premier Heating Solutions’ success story demonstrates how a strong operational foundation enables exponential growth. By aligning their goals with Commusoft’s comprehensive features, they’ve transitioned from firefighting daily challenges to proactively driving their business forward.

Commusoft has been more than just software for Premier Heating Solutions; it has been their partner in success.

We’ve always appreciated our client’s input and feedback: after all, by learning from them, we can adapt and work on solutions that help them and other businesses like theirs, too!

For business looking to achieve similar success to PHS, Phil has these words:

“If it’s something you can grow into, then I would absolutely go for Commusoft. It’s really powerful for your business when you’ve got all those features and functionality to hand.”

We look forward to their continued success in the years to come.

If their remarkable five-year transformation is any indication, the future holds enormous potential for Premier Heating Solutions and we’re excited to join them on that journey.

If you’d like to see how we can help you on your growth journey, reach out today:

Phil Mulvenna
Managing Director

"The cost you might outlay to have Commusoft as an operating system is more than worth it. We haven't felt any limits from Commusoft so far."

At the start of 2025, we caught up with Will Hawksley and PJ Luard from WPJ Heating to learn more about their on-going experience with Commusoft.

Their story begins back in 2004, with the pair meeting through mutual friends.

After working separately for a time, Will and PJ eventually joined forces and established WPJ Heating Services.

They’ve been enjoying a successful partnership for almost 20 years.

Based in South London, WPJ has grown to employ 30 members of staff (25 of whom are using Commusoft) and they have a fleet of 16 vans on the road. 

They’ve been using Commusoft for over 15 years and were one of the first businesses to meet with Jason Morjaria (Commusoft’s founder) and started by using the software to manage daily jobs and diaries. 

Since that time, both WPJ and Commusoft have grown in tandem. It was amazing to talk with them about their journey and understand more about their successful growth over the years.

Adopting software technology has been instrumental to their hard-won and well-deserved success.

Speaking of their early days with Commusoft, Will explained:

Will: It evolved quickly: we started using it for the functions that suited us. Jason was always on the end of the phone. So if there was a problem, or something we didn’t quite understand, he always had the time to explain it and help us bed that in.

As for how support has evolved, thanks to our dedicated Client Success team, it means that help has remained close at hand.

Commusoft’s Help Centre has evolved into a comprehensive online knowledge base, and the recent launch of an online training academy means users can learn in their own time, too.

Alongside our support staff, all this means that clients like WPJ can get support and guidance whenever they need it.

PJ: I think actually every time we ring in, someone will answer the phone. Or we just email and you get an email back very quickly. 

Will: [Commusoft seems] well sorted out with back end support. It’s quick and helpful and you’re not left hanging. Queries and questions and suggestions aren’t left unheard at all.

These days, WPJ is using Commusoft to manage almost every part of their business and its impact is being felt:

PJ: It’s just the convenience, isn’t it? Everything now in one place. Your database, your diary, your invoicing, your debtors. And now it’s moved on, it’s transformed with the automation and self-service tools.

Will: That’s one of the beauties of it, that the product has kept evolving and allows us more functionality as the world moves forward as well. Commusoft has always really kept moving forward. It’s allowed us to progress hand in hand.

For their office staff and engineers in the field, PJ shared that the software has had a huge impact on productivity and efficiency, saying:

PJ: It’s transformed their lives. Shaker (their Office Manager) has used it right from the beginning, so it’s bulletproof with him. And for everyone else, the more you educate them, the more they understand it, the more it clicks.

When it comes to standout features, Will & PJ have high praise for service reminders and invoicing, in particular: 

PJ: Beforehand, you would just print everything off, but now it’s just a question of pressing a button. In the old days we’d go through our diary, we’d do a service, and we’d probably put in next year’s diary a year in advance to chase that client up.

Now, it’s automatic.

And I love that the engineer will leave one year and may turn up the next year without any interaction with the client or office. It’s all done in the back which saves time, money, and makes it so efficient.

For Will, it’s the benefits brought about by Invoicing software:

Will: It’s great because it pulls all the threads together. Using Commusoft we can look at all the diary events against a [customer’s address] and that particular job, and we can call in all the costs that are associated with it. We can work out exactly what we spent and this, that, and the other. It allows us to pull up an accurate invoice at the end of it all. Because all the costs and times are there. 

More recently, WPJ began making use of Commusoft’s automated debt chasing workflows and payment integrations.

These send reminders to customers at a set cadence, all without office staff having to get directly involved, but the system is also able to prompt staff through automated office task, should customers continue to be inactive.

In most cases, though, Will and PJ say that time spent on debt chasing has massively improved. 

PJ: It was incredible. Time to pay has sped up. So has cash flow, it’s brilliant. Absolutely brilliant.

Giving customers accessible payment options—via Stripe, BACS, and GoCardless—also have had a huge impact on cash flow:

Will: You have to look at it from the customer’s point of view. They want ease, and there’s a level of expectation that they can pay straight away from their phone and not have to think about it again. So you’ve got to facilitate that. And so customers using a payment link is the easiest way to go and cash flow has vastly improved.

It’s been brilliant to hear how Will and PJ have been using Commusoft over the years and the value it’s brought to their business.

They had these final thoughts for any other service business who might be considering Commusoft’s job management software as a solution for their business:

Will: I would say that Commusoft buys you a lot more time. And, you know, the cost you might outlay to have [Commusoft] as an operating system is more than worth it.

Instead of scrambling around trying to remember things and organise things manually from diaries, this allows you to see it all in one place and to work remotely if you need to. Important information is there with a click of a [button]. 

Commusoft just makes running a business much more efficient and so if you want to grow, if you want to free up your time and make space for working on the business rather than in the business, then Commusoft lets you do that.

PJ: If you haven’t used it, use it. Commusoft will transform the business. It makes everything much more efficient. It’ll save you money. It’ll save you time. It’ll keep the cash flow up. And you’ll regret not having done it years ago. 

Learn more from WPJ Heating

For more, check out the video interview above, or you can click to see their testimonial playlist on YouTube.

You’ll be able to hear from Operations Manager, Shaker, and Admin Manager, Harry, who share their experience of using Commusoft, too (particularly for service reminders)! 

Alternatively, why not explore job management software for yourself, or schedule a call to find out more!

Will
Co-owner